Question 1

What records do I need before submitting a case?

Accepted Answer

Most cases need CBCT/DICOM data, intraoral or model scans, bite information, clinical photographs where relevant, implant-system direction and a clear workflow objective. Exact requirements depend on the case type — the Case Data & Diagnostic Preparation page guides you deeper.

Question 2

Can I start with incomplete data?

Accepted Answer

You can start a general discussion with incomplete information, but active case planning normally needs complete diagnostic records before design decisions are reliable. The public enquiry route can help identify what is missing before formal submission.

Question 3

Do you provide design-only files?

Accepted Answer

Yes. Design-only workflows support practices or labs that want production-ready files while keeping print, mill or local production under their own control. The exact file output and revision scope are confirmed before the case begins.

Question 4

Can I print or mill locally?

Accepted Answer

Yes, where the selected workflow is design-only or local-production oriented. Local production remains the responsibility of the local professional team and production provider.

Question 5

How do I track a submitted case?

Accepted Answer

Active cases are tracked through the authenticated Case Portal, where users follow status, review case information and access the appropriate next actions according to the approved workflow.

Question 6

Where should a new practice begin?

Accepted Answer

Start with Discuss a Case if you are unsure which workflow fits. If you already have an account and the case is ready, use the Case Portal.

Question 7

Can I upload DICOM, STL or photos on the public FAQ page?

Accepted Answer

No. Public pages explain preparation and collect non-identifying enquiries only. Clinical files belong inside the authenticated Case Portal or another approved professional intake route.

Question 8

Who approves the final plan or design?

Accepted Answer

The treating clinician or responsible professional team must review and approve the clinical direction. Image3DConversion supports digital planning and workflow preparation within the agreed scope.

Question 9

What if I’m not sure whether my case is guided, design-only or design-to-delivery?

Accepted Answer

Use the public discussion route with a non-identifying workflow summary. The team can help route the enquiry before clinical records are submitted.

Question 10

Do you support single and multiple implant guided workflows?

Accepted Answer

Yes — routine and multi-implant guided workflows when the required diagnostic records and planning objectives are available.

Question 11

Do you support full-arch or stackable guide workflows?

Accepted Answer

Yes. Full-arch workflows may involve prosthetic reference, bone reduction, implant sequence, MUA direction and staged guide coordination. Case-specific scope is confirmed before starting.

Question 12

Do you support zygoma or pterygoid planning workflows?

Accepted Answer

Advanced workflows can be discussed where appropriate professional leadership and diagnostic records are available. These cases require especially clear responsibility, review and approval boundaries.

Question 13

What does design-only mean?

Accepted Answer

Image3DConversion supports planning or design output while the practice, lab or partner manages local production and final clinical use.

Question 14

What files can be delivered?

Accepted Answer

It depends on the agreed workflow, and may include production-ready design files where scope, record quality and review requirements are confirmed.

Question 15

What is design-to-delivery?

Accepted Answer

A coordinated route where planning, design and production handoff or delivery support are aligned under an agreed scope. Eligibility depends on case type, location, production route, records, capacity and confirmed scope.

Question 16

Can revisions be requested?

Accepted Answer

Yes — revision handling is part of the agreed review workflow. Revision limits, turnaround and approval steps are confirmed for the selected route.

Question 17

Can international practices work with Image3DConversion?

Accepted Answer

Yes — international workflows can be discussed for planning support, design-only files, local production models or coordinated delivery routes where scope is feasible.

Question 18

How do time zones and communication work?

Accepted Answer

Global cases use clear written instructions, agreed review channels and timezone-aware communication. Exact response expectations are confirmed for the workflow.

Question 19

Do you offer white-label workflow support?

Accepted Answer

White-label partnerships can be discussed for labs, DSOs, implant companies and education groups. Scope, brand visibility, responsibility boundary and operating model are defined before work begins.

Question 20

What is the Case Portal for?

Accepted Answer

The authenticated environment for active case submission, record exchange, status visibility, review, revision, approval and deliverable access.

Question 21

Can I save and resume a case?

Accepted Answer

The portal workflow supports draft, save, exit and resume behaviour where configured for the user and case route.

Question 22

Where can I see pricing?

Accepted Answer

Pricing depends on workflow type, case complexity, delivery scope, region and current operational approval. Public pricing is published only when the current approved pricing sheet supports it.

Questions before you start a case? Start here.

Most practices ask these first

What records do I need before submitting a case?

Can I start with incomplete data?

Do you provide design-only files?

Can I print or mill locally?

How do I track a submitted case?

Browse by topic

Starting a case

Guided surgery and full-arch planning

Design-only & design-to-delivery

Global practices & partnerships

Case Portal & pricing

Still unsure where your case fits?

Questions before you start a case? Start here.

Most practices ask these first

What records do I need before submitting a case?

Can I start with incomplete data?

Do you provide design-only files?

Can I print or mill locally?

How do I track a submitted case?

Browse by topic

Starting a case

Where should a new practice begin?+

Can I upload DICOM, STL or photos on the public FAQ page?+

Who approves the final plan or design?+

What if I’m not sure whether my case is guided, design-only or design-to-delivery?+

Guided surgery and full-arch planning

Do you support single and multiple implant guided workflows?+

Do you support full-arch or stackable guide workflows?+

Do you support zygoma or pterygoid planning workflows?+

Design-only & design-to-delivery

What does design-only mean?+

What files can be delivered?+

What is design-to-delivery?+

Can revisions be requested?+

Global practices & partnerships

Can international practices work with Image3DConversion?+

How do time zones and communication work?+

Do you offer white-label workflow support?+

Case Portal & pricing

What is the Case Portal for?+

Can I save and resume a case?+

Where can I see pricing?+

Still unsure where your case fits?